Dispatch & fulfillment coordination tooling
Real-time dispatch and fulfilment coordination — assignment, mobile field updates, customer ETAs, and SLA tracking — built for the way your operation actually runs.
The problem
Dispatch lives in a whiteboard, a group chat, and the dispatcher's head. Field crews update status by phone call. Customers get inconsistent ETAs. SLAs slip without warning, and there's no real audit trail for what happened.
The approach
We build custom dispatch coordination systems — real-time assignment with skill and territory rules, mobile updates for field crews, automatic customer ETAs, SLA timers, and audit trails for every action.
What we deliver
Who this is for
- Field service and repair operations
- Logistics and last-mile delivery
- On-site installation and inspection teams
- Property management and trades
Example engagements
- Field service dispatch with mobile completion and photos
- Last-mile delivery coordination with live ETAs
- Installation scheduler with skill-based assignment
- Equipment-rental dispatch with deposit and damage flows
How we deliver dispatch tooling
Discovery, workflow design, build, and rollout for dispatch coordination systems.
Operations audit
Ride along with dispatchers and crews to document the real workflow.
1 weeksAssignment & rule design
Design assignment rules, SLA timers, mobile flows, and escalations.
1 weeksBuild & test
Implement dispatch console + mobile, integrate with CRM/billing, test with pilot crew.
8 weeksRoll out & iterate
Pilot, expand, and iterate based on real-world usage.
2 weeksTimeline & budget
Typical timeline
Most dispatch systems ship in 8–16 weeks. Multi-region rollouts run longer.
Typical budget
Typical budget is $20,000 to $120,000 depending on rule complexity and mobile depth.
Frequently asked questions
Do you build the mobile app too?
Yes — most dispatch tooling includes a mobile interface, built as a PWA or native React Native app depending on the need.
Can crews work offline?
Yes — mobile clients can capture updates offline and sync once connectivity returns.
How is this different from ServiceTitan / Jobber / FieldEdge?
Those are great when their workflow fits. Custom dispatch tooling is right when your rules, integrations, or scale are outside what vertical SaaS supports.
What does a dispatch engagement cost?
Most engagements run $20,000 to $120,000 depending on assignment rules and mobile complexity.
Ready to start a project?
Tell us what you're trying to build and the outcome you need. We'll suggest a scope, timeline, and milestone-priced plan.
- Call971.255.2633
- Email[email protected]
We will respond within 1 business day.